Frequently Asked Questions
Most frequent questions and answers
Where are you located?
You can find us at
7 Kaki Bukit Road 1 #03-04
What are your operating hours?
Our showroom is open Monday – Friday, 8.30am – 5.30pm
We are closed from 12 -1pm for lunch
Currently due to the COVID situation, we are closed on Saturdays.
What are the payment modes accepted?
We accept Visa, Mastercard, PayLah, PayNow, Cash
Are there any shipping fees?
Standard shipping is via courier delivery, if you require our technician direct assistance it is chargeable at $85/trip/unit. Customers may also come to the showroom to pick up the ordered items at no extra charge. For deliveries out of Singapore, do email us at email@example.com to make further arrangements.
Are there any current promotions?
You may visit our promotion page to check, or you can email us at firstname.lastname@example.org or call us at 67429558
I have an issue with my machine, what do i do?
Email us at email@example.com or call us at 67420218 to inform us once you noticed a problem and our customer service team will follow up with the necessary steps.
if it is over the weekend, holidays or after our working hours, and the unit is leaking, we would advise you to turn off the power of the unit and turn off the water supply to the unit by following the black tubing located behind the machine and turning the valve perpendicular to close.